Legal notice

Legal Notice

KOOLIO – Official Business Information

Last Updated: 10 October 2026

1. Business Identification

This website is owned and operated by Bongani Dube, trading as KOOLIO, an independent South African online retail business.

KOOLIO operates as a sole proprietorship and is not registered as a separate company with the Companies and Intellectual Property Commission (CIPC).

Trading Name: KOOLIO

Legal Business Operator: Bongani Dube

Business Structure: Sole Proprietorship

Country: Republic of South Africa

Website: https://koolio.co.za

Business Registration: Not incorporated as a company

Physical Business Address:882 almondrock avenue

Customer Support Email:support@koolio.co.za

Business Telephone:0656486537

VAT Status: To be confirmed

2. Nature of Business

KOOLIO is a South African online retail store specialising in portable personal cooling products.

Our online store operates through Shopify and serves customers in South Africa.

KOOLIO works with TeemDrop as a third-party product supplier and fulfilment partner.

Although certain orders may be processed or dispatched by TeemDrop, KOOLIO remains responsible for customer service, order enquiries and applicable consumer obligations.

3. Applicable South African Legislation

KOOLIO conducts its business in accordance with applicable laws of the Republic of South Africa, including:

  • Consumer Protection Act 68 of 2008.

  • Electronic Communications and Transactions Act 25 of 2002.

  • Protection of Personal Information Act 4 of 2013 (POPIA).

  • Other applicable South African commercial and consumer protection legislation.

Nothing on this website is intended to exclude or restrict statutory consumer rights.

4. Products and Online Transactions

KOOLIO aims to provide accurate product descriptions, pricing and purchasing information.

All product prices are displayed in South African rand (ZAR), unless otherwise stated.

Applicable delivery costs and the total purchase price will be communicated before customers complete checkout.

Customers are encouraged to review our Refund & Return Policy, Shipping Policy, Terms of Service and Privacy Policy before placing an order.

5. Shipping and Fulfilment

KOOLIO uses TeemDrop and other relevant fulfilment or courier service providers to arrange the dispatch and delivery of products.

Delivery availability, shipping fees and applicable estimates are communicated through the store's checkout and shipping information.

Customers should contact KOOLIO directly regarding delivery concerns, damaged goods, missing parcels or returns.

6. Intellectual Property

The KOOLIO trading name, original website content, branding and other materials owned by the business are protected by applicable intellectual property laws.

Third-party product images, trademarks and other protected materials remain the property of their respective owners.

Unauthorised commercial reproduction of protected materials is prohibited except where permitted by law.

7. Privacy and Personal Information

KOOLIO processes customer information for purposes including order processing, payment facilitation, delivery coordination, customer support and compliance with applicable legal obligations.

Customer information may be shared with relevant service providers, including Shopify, payment processors, TeemDrop and delivery partners, where necessary and lawful.

Further information is available in our Privacy Policy.

8. Customer Complaints and Dispute Resolution

Customers experiencing problems with products, orders, refunds or deliveries should contact KOOLIO Customer Support.

Website: https://koolio.co.za

Customer Support Email: To be activated and confirmed

KOOLIO aims to resolve complaints fairly and in accordance with applicable South African consumer protection legislation.

Customers retain their rights to approach appropriate consumer protection authorities or competent courts.

9. Governing Law

This website and the commercial transactions conducted through it are governed by the laws of the Republic of South Africa.

10. Changes to This Notice

KOOLIO may update this Legal Notice to reflect changes in its business information, operations or applicable legal requirements.

The latest version will be made available on this website.


KOOLIO

Your Personal Breeze. Anywhere You Go.

https://koolio.co.za