MEET YOUR EVERYDAY COOLING COMPANION
Meet Koolio, the compact clip-on fan designed to keep refreshing airflow close wherever your day takes you.
WHY KOOLIO?
Designed to make personal cooling easier, wherever your day takes you.
Clip it onto a suitable surface and enjoy refreshing airflow without holding a fan.
Position the fan to direct the breeze towards you.
A convenient personal fan designed to accompany your everyday activities.
TIRED OF THE HEAT?
Whether you're commuting, working or enjoying the outdoors, uncomfortable heat can make even simple activities exhausting.
Koolio brings refreshing airflow closer with its compact, adjustable clip-on design. Keep your hands free and your breeze close.
SHOP KOOLIO — R999.00THE KOOLIO DIFFERENCE
Discover the convenience of personal cooling designed to fit into your day.
MADE FOR YOUR EVERYDAY
From busy workdays to sunny weekends, take personal comfort wherever life takes you.
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A refreshing breeze while you work.
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Portable comfort for busy days.
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Enjoy a breeze while relaxing outside.
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Keep personal airflow close while unwinding.
SHOP WITH CONFIDENCE
Everything you need to know before placing your order.
Pay through our Shopify checkout.
See delivery costs and estimates before ordering.
Review our return policy and get assistance when needed.
Questions? Get in touch with our support team.
KOOLIO | www.koolio.co.za
Last Updated: 10 October 2026
Welcome to KOOLIO.
These Terms of Service ("Terms") govern your access to and use of our website, www.koolio.co.za, and your purchase of products through our online store.
Throughout these Terms, "KOOLIO", "we", "us" and "our" refer to the business operating the KOOLIO online store. "You" and "your" refer to customers, website visitors and other users of our services.
Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.
By accessing our website or placing an order, you agree to these Terms, subject to your rights under applicable South African law.
Please read these Terms carefully before using our website.
Trading Name: KOOLIO
Website: https://koolio.co.za
Customer Support Email:support@koolio.co.za
Business Address:882 Almondrock avenue,strubbensvalley
Business Operator / Registered Entity:Bongani Dube KOOLIO operates as an online retailer serving customers in South Africa.
Some products are fulfilled through third-party suppliers, including TeemDrop. However, KOOLIO remains responsible for its obligations to customers under applicable law.
By using our website, you confirm that you are legally capable of entering into a binding transaction or are acting with the necessary permission of a parent or legal guardian.
You agree to provide accurate and complete information when placing orders or communicating with our customer support team.
You may not use our website for unlawful, fraudulent or unauthorised activities.
KOOLIO sells consumer products, including portable personal cooling products and related accessories.
We aim to provide accurate product descriptions, images, specifications and pricing.
However:
Product colours may appear slightly different depending on your screen.
Product availability may change.
Minor packaging variations may occur.
Product features and specifications are as stated on the applicable product page.
We will not knowingly substitute a materially different product without informing you and obtaining any consent required by law.
If a product received does not match its description or is defective, your statutory consumer rights remain applicable.
All product prices displayed on our website are in South African rand (ZAR) unless otherwise stated.
The total amount payable, including applicable delivery charges and taxes, will be presented during checkout before you confirm your purchase.
We reserve the right to change product prices for future orders without prior notice.
Price changes will not ordinarily affect orders that have already been accepted and paid for.
If an obvious pricing error occurs, we will contact the affected customer to explain the issue and offer an appropriate resolution in accordance with applicable law.
When you place an order through KOOLIO, you agree to provide accurate billing, contact and delivery information.
After placing an order, you may receive an automated order confirmation.
An automated confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfilment.
We may contact you if:
A product becomes unavailable.
Payment cannot be verified.
Delivery information is incomplete.
We reasonably suspect fraudulent activity.
An error affects the order.
Any cancellation or refund arising from these circumstances will be handled fairly and in accordance with applicable law.
Payments are processed through the payment methods made available at checkout.
Available payment options may change depending on the payment service providers integrated with our Shopify store.
Customers must ensure that they are authorised to use their selected payment method.
KOOLIO does not require customers to disclose their payment card PINs or online banking passwords directly to our customer support team.
Payment transactions may be subject to additional security checks performed by the relevant payment provider.
An order will generally proceed to fulfilment after successful payment confirmation, subject to product availability and other applicable conditions.
KOOLIO delivers products to eligible destinations within South Africa, as indicated during checkout.
We work with third-party fulfilment providers and suppliers, including TeemDrop, to process and dispatch certain orders.
Delivery charges and available shipping options will be displayed during checkout.
Estimated delivery times, where provided, are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Delivery may be affected by factors such as:
Supplier processing times.
Courier operations.
Public holidays.
Weather or transport disruptions.
Incorrect or incomplete delivery information.
Circumstances beyond our reasonable control.
We will communicate material delivery problems and comply with our obligations under applicable consumer legislation.
Unless the parties agree otherwise, statutory delivery requirements under South African law apply, including the applicable provisions of the Electronic Communications and Transactions Act.
For further information, please refer to our Shipping Policy.
Returns, refunds, exchanges and order cancellations are governed by our Refund & Return Policy and applicable South African consumer protection legislation.
Customers may have rights relating to:
Defective or unsafe goods.
Products that do not match their description.
Incorrectly supplied goods.
Applicable cooling-off periods for electronic transactions.
Delayed or unfulfilled orders.
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable legislation.
To request assistance, contact us at:
[INSERT YOUR ACTIVE BUSINESS EMAIL]
Please include your order number and relevant details.
KOOLIO uses third-party service providers, including TeemDrop, for certain fulfilment and logistics activities.
This means that:
Some products may be dispatched directly by a supplier.
Orders may be handled by independent courier services.
Product packaging may vary depending on fulfilment arrangements.
Return arrangements may require coordination with our supplier.
Customers should contact KOOLIO directly regarding order problems, returns, refunds and customer service.
Our use of third-party suppliers does not remove our statutory obligations to consumers.
When shopping on KOOLIO, you agree to:
Provide accurate contact and delivery information.
Use a payment method you are authorised to use.
Review your order details before completing checkout.
Follow reasonable product safety and usage instructions.
Contact us promptly if you discover a problem with your order.
Refrain from fraudulent transactions or misuse of our website.
We may take reasonable steps to protect our business and customers against suspected fraud or abuse, subject to applicable law.
Customers should use KOOLIO products according to the manufacturer's instructions and any safety information supplied with the product.
For portable cooling products, customers should follow the applicable instructions relating to charging, electrical safety, cleaning and storage.
Do not use a product that appears damaged or unsafe.
If you believe a product is defective or presents a safety risk, discontinue use and contact KOOLIO for assistance.
Nothing in this section excludes liability or consumer rights that cannot legally be excluded.
Unless otherwise stated, the KOOLIO name, branding, website layout, original written content, graphics and other materials created or owned by KOOLIO are protected by applicable intellectual property laws.
Third-party trademarks, product images and other materials remain the property of their respective owners.
You may not reproduce, distribute or commercially exploit KOOLIO-owned materials without prior written permission, except where permitted by law.
We aim to keep our website accessible and functioning properly.
However, access may occasionally be interrupted due to maintenance, technical issues, hosting problems or circumstances beyond our reasonable control.
We may update, modify or improve website features from time to time.
We do not guarantee uninterrupted access to the website, but this does not affect our obligations regarding orders already placed or accepted.
Our website may contain links to third-party websites or use services provided by external companies, including Shopify, payment providers, suppliers and delivery partners.
These third parties may operate under their own terms and privacy policies.
We encourage customers to review the relevant terms when using external services.
We are not responsible for unrelated third-party websites outside our control, but remain responsible for our own legal obligations to customers.
KOOLIO respects customer privacy and processes personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).
Personal information may be used for legitimate purposes such as:
Processing and fulfilling orders.
Arranging delivery.
Providing customer support.
Processing payments through authorised providers.
Preventing fraud.
Meeting legal and regulatory obligations.
Sending marketing communications where permitted by law.
We may share information necessary for fulfilment with service providers, including Shopify, payment processors, delivery partners and suppliers.
Please refer to our Privacy Policy for more information about how personal information is collected, used, stored and protected.
To the extent permitted by applicable law, KOOLIO is not responsible for losses arising solely from circumstances outside our reasonable control or from unlawful misuse of our website or products.
However, nothing in these Terms excludes, restricts or limits liability that cannot lawfully be excluded, including applicable liability for unsafe or defective goods under the Consumer Protection Act.
Any limitation of liability in these Terms applies only to the extent permitted by South African law.
We encourage customers to contact KOOLIO first if they experience a problem with a product, order, refund or service.
Customer Support Email: [INSERT YOUR ACTIVE BUSINESS EMAIL]
We will make reasonable efforts to investigate and resolve complaints fairly.
If a dispute cannot be resolved directly, customers may exercise their rights through relevant South African consumer protection bodies, ombudsman schemes, regulators or courts with jurisdiction.
Nothing in these Terms prevents customers from exercising their statutory rights.
We may update these Terms from time to time to reflect changes in our operations, products, services or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will apply prospectively unless otherwise required or permitted by law.
We will not use changes to these Terms to unlawfully remove rights arising from previously concluded transactions.
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms will be handled in accordance with applicable South African law and the jurisdiction of competent courts or other authorised dispute-resolution bodies.
For questions about these Terms or your KOOLIO order, contact:
KOOLIO Customer Support
Website: https://koolio.co.za
Email:support@koolio.co.za
Business Address: 882 Almondrock Avenue Strubbensvalley
Business Operator: Bongani Dube
Related Policies
Refund & Return Policy
Shipping Policy
Privacy Policy
These policies should be read together with these Terms of Service.
Business Address:882 Almondrock Avenue ,strubbensvalley
Business Operator:Bongani Dube
Related Policies
Refund & Return Policy
Shipping Policy
Privacy Policy
These policies should be read together with these Terms of Service.