MEET YOUR EVERYDAY COOLING COMPANION
Meet Koolio, the compact clip-on fan designed to keep refreshing airflow close wherever your day takes you.
WHY KOOLIO?
Designed to make personal cooling easier, wherever your day takes you.
Clip it onto a suitable surface and enjoy refreshing airflow without holding a fan.
Position the fan to direct the breeze towards you.
A convenient personal fan designed to accompany your everyday activities.
TIRED OF THE HEAT?
Whether you're commuting, working or enjoying the outdoors, uncomfortable heat can make even simple activities exhausting.
Koolio brings refreshing airflow closer with its compact, adjustable clip-on design. Keep your hands free and your breeze close.
SHOP KOOLIO — R999.00THE KOOLIO DIFFERENCE
Discover the convenience of personal cooling designed to fit into your day.
MADE FOR YOUR EVERYDAY
From busy workdays to sunny weekends, take personal comfort wherever life takes you.
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A refreshing breeze while you work.
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Portable comfort for busy days.
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Enjoy a breeze while relaxing outside.
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Keep personal airflow close while unwinding.
SHOP WITH CONFIDENCE
Everything you need to know before placing your order.
Pay through our Shopify checkout.
See delivery costs and estimates before ordering.
Review our return policy and get assistance when needed.
Questions? Get in touch with our support team.
KOOLIO | www.koolio.co.za
Last Updated: 10 October 2026
Thank you for shopping with KOOLIO!
We are committed to providing a reliable and transparent shopping experience for customers across South Africa.
This Shipping & Delivery Policy explains how we process, dispatch, track and deliver orders placed through our website, https://koolio.co.za.
KOOLIO works with third-party suppliers and fulfilment partners, including TeemDrop, to process and deliver orders.
Although our fulfilment partners may handle the physical shipment, KOOLIO remains your point of contact for order enquiries and delivery concerns.
KOOLIO currently serves customers within South Africa.
Delivery availability depends on the shipping address, courier coverage and fulfilment arrangements.
If delivery is unavailable to your location, we will notify you and arrange an appropriate resolution, including a refund where required.
We do not currently advertise international shipping unless it is specifically made available at checkout.
Orders are submitted for processing after payment has been successfully confirmed.
Processing includes order verification, preparation and coordination with our fulfilment partner.
Processing times may vary depending on product availability, supplier operations, weekends and South African public holidays.
Where an estimated processing time is provided during checkout or in your order confirmation, we will make reasonable efforts to meet it.
Processing time is separate from the courier's delivery time.
Estimated delivery times may vary depending on your location, product availability and courier service.
Where available, the applicable delivery estimate will be communicated during checkout, in your order confirmation or through subsequent shipping updates.
Delivery estimates are not guaranteed arrival dates unless we expressly agree to a guaranteed delivery date.
Customers should be aware that supplier processing, courier delays, public holidays, weather conditions and other operational circumstances may affect delivery.
We will communicate material delays and comply with our obligations under applicable South African consumer law.
Unless otherwise agreed, the delivery requirements and remedies provided by the Electronic Communications and Transactions Act apply.
Shipping fees, where applicable, will be displayed during checkout before you complete your purchase.
Delivery charges may vary depending on the destination, shipping method and fulfilment arrangements.
We will not charge additional delivery fees after checkout without your agreement.
Any free-shipping promotion will apply only where expressly advertised and subject to its stated conditions.
Where tracking is supported by the courier or fulfilment partner, tracking information will be provided once it becomes available.
You may receive shipping updates through the contact information supplied when placing your order.
Please allow time for courier tracking systems to reflect newly dispatched parcels.
If you have questions about tracking your order, contact KOOLIO Customer Support.
Some KOOLIO products are supplied and fulfilled through TeemDrop.
Depending on the fulfilment arrangements:
Orders may be dispatched directly from a supplier or fulfilment facility.
Different courier services may be used.
Processing and delivery times may vary.
Packaging may differ from the images shown on our website.
Tracking information may become available after dispatch.
Customers purchase from KOOLIO, not directly from TeemDrop.
For any order enquiries, please contact KOOLIO rather than contacting the supplier independently.
Customers are responsible for providing accurate and complete delivery details at checkout, including:
Full recipient name.
Street address and suburb.
City or town.
Province and postal code.
A working contact number.
If you notice an error in your shipping information, please contact us as soon as possible.
We will attempt to update the information before dispatch where reasonably possible.
Once a parcel has been handed over to a courier, address changes may not always be possible.
Any additional charges caused by customer-provided incorrect information will be assessed fairly and in accordance with applicable law.
Although we aim to provide a dependable delivery experience, occasional delays may occur.
Possible reasons include courier disruptions, supplier processing delays, high order volumes, public holidays and circumstances beyond our reasonable control.
If your order is delayed, please contact our support team with your order number.
We will investigate the matter and provide available updates.
If delivery cannot be completed within an agreed or legally required period, customers may exercise their applicable rights, including cancellation and refund rights under South African law.
If your tracking information indicates that your order has been delivered but you have not received it, please contact us promptly.
We may request information to help investigate the delivery with the courier.
If a parcel is lost before delivery to the customer or an authorised recipient, KOOLIO will arrange an appropriate resolution in accordance with applicable consumer law.
We will not automatically treat a courier's delivery scan as conclusive proof that the customer received the parcel.
If your order arrives damaged, defective or incorrect, please contact KOOLIO Customer Support.
Include your order number, a description of the issue and supporting photographs where available.
We will assess the matter and arrange an appropriate resolution under our Refund & Return Policy and applicable South African consumer protection legislation.
Your statutory rights are not affected by this policy.
Courier services may contact you or attempt delivery using the information supplied at checkout.
If delivery cannot be completed because the recipient is unavailable or the address is incorrect, the courier may arrange another attempt or return the parcel to the fulfilment facility.
Please contact us if you experience a failed delivery attempt.
Any applicable redelivery charges will be communicated and handled in accordance with the law and the circumstances of the failed delivery.
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched may be easier to cancel.
Once an order has been dispatched, cancellation and return arrangements will depend on the circumstances and your rights under applicable consumer legislation.
Please refer to our Refund & Return Policy for further information.
KOOLIO remains responsible for its legal obligations relating to the supply and delivery of purchased goods.
The risk of loss or damage will remain with KOOLIO until the goods have been delivered to the consumer or a person authorised to receive them, as required by applicable South African law.
The use of a third-party courier or fulfilment provider does not remove these statutory responsibilities.
For shipping questions, delivery updates or order assistance, please contact:
KOOLIO Customer Support
Website: https://koolio.co.za
Email:support@koolio.co.za
Please include your order number so we can assist you more efficiently.
KOOLIO may update this Shipping & Delivery Policy from time to time to reflect changes in fulfilment arrangements, courier services or legal requirements.
The latest version will be available on our website.
Any changes will not unlawfully affect rights arising from existing purchases.
Related Policies
Refund & Return Policy
Terms of Service
Privacy Policy
All policies should be read together and interpreted in accordance with applicable South African law.