MEET YOUR EVERYDAY COOLING COMPANION
Meet Koolio, the compact clip-on fan designed to keep refreshing airflow close wherever your day takes you.
WHY KOOLIO?
Designed to make personal cooling easier, wherever your day takes you.
Clip it onto a suitable surface and enjoy refreshing airflow without holding a fan.
Position the fan to direct the breeze towards you.
A convenient personal fan designed to accompany your everyday activities.
TIRED OF THE HEAT?
Whether you're commuting, working or enjoying the outdoors, uncomfortable heat can make even simple activities exhausting.
Koolio brings refreshing airflow closer with its compact, adjustable clip-on design. Keep your hands free and your breeze close.
SHOP KOOLIO — R999.00THE KOOLIO DIFFERENCE
Discover the convenience of personal cooling designed to fit into your day.
MADE FOR YOUR EVERYDAY
From busy workdays to sunny weekends, take personal comfort wherever life takes you.
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A refreshing breeze while you work.
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Portable comfort for busy days.
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Enjoy a breeze while relaxing outside.
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Keep personal airflow close while unwinding.
SHOP WITH CONFIDENCE
Everything you need to know before placing your order.
Pay through our Shopify checkout.
See delivery costs and estimates before ordering.
Review our return policy and get assistance when needed.
Questions? Get in touch with our support team.
KOOLIO | koolio.co.za
Last updated: 10 October 2026
At KOOLIO, we want you to shop with confidence. We are committed to providing quality products and fair customer service.
This Refund & Return Policy explains how returns, refunds, exchanges, cancellations and faulty products are handled when you purchase from www.koolio.co.za.
KOOLIO is an online retailer based in South Africa. Some of our orders are fulfilled through our third-party supplier, TeemDrop. Regardless of who fulfils your order, KOOLIO remains your point of contact for customer service, returns and refunds.
Nothing in this policy limits or excludes your rights under applicable South African consumer protection legislation, including the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).
For eligible online purchases, customers may cancel their purchase within 7 calendar days after receiving the goods, as provided for under Section 44 of the Electronic Communications and Transactions Act, subject to the exceptions permitted by law.
If you wish to return an eligible product because you have changed your mind:
Contact us within 7 calendar days of receiving your order.
Provide your order number and the reason for your return.
Follow the return instructions provided by our customer support team.
Return the product with its original accessories and packaging where reasonably possible.
Customers exercising the statutory cooling-off right may be responsible for the direct cost of returning the goods, as permitted by law.
We recommend handling and packaging the product carefully to prevent damage during return shipping.
If your KOOLIO product arrives damaged, defective, or does not function as intended, please contact our support team as soon as possible.
To help us investigate the issue, we may request:
Your order number.
A description of the problem.
Clear photographs or a short video showing the fault or damage.
Photographs of the packaging, if relevant.
Under Section 56 of the Consumer Protection Act, qualifying defective or unsafe goods may be returned within 6 months of delivery, and the consumer may choose a repair, replacement or refund, subject to the applicable legal requirements.
Where a return is required under these statutory rights, it will be handled at KOOLIO's risk and expense as required by law.
We may assess the reported issue to establish whether the product is defective and determine the appropriate resolution in accordance with applicable legislation.
If you receive a product that is different from what you ordered, please contact us promptly.
Provide your order number and photographs of the item received.
Where KOOLIO has supplied the incorrect product, we will arrange an appropriate correction, replacement or refund in accordance with your legal rights, without charging you for our mistake.
To request a return or refund, please contact us using the details below:
Email: support@koolio.co.za
Website: https://koolio.co.za
Subject: Return Request – Order #[YOUR ORDER NUMBER]
Please include:
Your full name.
Your order number.
The product you wish to return.
The reason for your request.
Supporting photographs or videos, where relevant.
Our customer support team will review your request and provide further